You have 14 days from the delivery of your order to request an online return and a further 14 days to have the items collected by the courier. This service is completely free. IF YOU ARE AN UNREGISTERED USER: You can make an online return from this page . You will need: • The order number • The email address you used when making your purchase IF YOU ARE A REGISTERED USER: • Log in to your My Sportmax • Go to the “My Orders” section and choose the product to return Complete your return by following these simple steps: Click on “Return Product” Choose a reason Select the date and time you would like the item to be collected. Make sure you choose a date that is within 14 days of when you activate the request Review the information in the summary Click on Submit Request Our Quality Control Office will check the returned item for conformity. If the outcome is positive, you will receive a confirmation email with the refund details within a few days. The return can only be sent from the country where you received the order. If sent from a different country, it will be blocked by customs.

Customer Service: FAQs

IN WHAT CURRENCY WILL THE CHARGE BE MADE?

Transaction amounts and product prices are always calculated in the local currency of the country to which the order is shipped.

Prices always include VAT.

IS SHOPPING ON THIS SITE SECURE?

Higher levels of security in protecting personal data and payment details are guaranteed through a secure connection that uses SSL/TLS certificates to protect every user’s information.

MY PAYMENT HAS NOT BEEN ACCEPTED: WHAT HAPPENED?

If you have used a credit card, check the information you have entered carefully: the number, type of card selected and expiry date.

If the payment is rejected again, contact our Customer Service who will help you.

WHAT IS THE CVV/CVC CODE? WHERE CAN I FIND IT?

The CVV code (Card Verification Value) is a safety measure against fraud that allows the card holder to be identified.

On Visa and MasterCard cards, the code is printed on the back near the space reserved for your signature and comprises 3 digits.
On American Express cards, the code is printed on the front and comprises 4 digits.

HOW DO RETURNS WORK?

You have 14 days from the delivery of your order to request an online return and a further 14 days to have the items collected by the courier. This service is completely free.

IF YOU ARE AN UNREGISTERED USER:

You can make an online return from this page.

You will need:

• The order number

• The email address you used when making your purchase

IF YOU ARE A REGISTERED USER:

• Log in to your My Sportmax

• Go to the “My Orders” section and choose the product to return

Complete your return by following these simple steps:

Click on “Return Product”
Choose a reason
Select the date and time you would like the item to be collected. Make sure you choose a date that is within 14 days of when you activate the request
Review the information in the summary
Click on Submit Request

Our Quality Control Office will check the returned item for conformity. If the outcome is positive, you will receive a confirmation email with the refund details within a few days.

The return can only be sent from the country where you received the order. If sent from a different country, it will be blocked by customs.

HOW DO EXCHANGES WORK?

We’re sorry, but an exchange cannot be requested online at the moment.

If you need to change the size or colour, you can return the products free of charge and make a new purchase.

CAN PRODUCTS FROM THE SAME ORDER BE RETURNED AT DIFFERENT TIMES?

If you decide to return products from the same order at different times, you must start a separate return procedures for each request.

CAN I CALL A DIFFERENT COURIER TO THE ONE SUGGESTED ON THE WEBSITE?

If you want to use a different courier, you must pay the delivery costs of your return.

It is recommended to choose a delivery service that offers tracking, so you can follow every step of your return’s shipment.

I’VE RECEIVED A DAMAGED OR DEFECTIVE ITEM: WHAT DO I DO?

If there are defects of any kind, you can make a return specifying the problem.

After we receive the item and verify the defect, we will send you a refund request.

We cannot accept items that are not in the same condition as you received them.

WHEN WILL I GET A REFUND?

As soon as your return is delivered to our warehouse, the Quality Control Office will check the item.

If the outcome is positive, we will send you an email to confirm your return and the refund arrangement. After a few days, you will be able to check that the amount has been credited.

Popular questions